Aspire Mobility

Very bad experience. They claim excellent customer experience but for me it was a nightmare. The delivery truck was just 30 minutes away from my apartment but they cancelled the delivery because apparently the payment was not yet in their bank account but there was proof of payment already. They are ignoring the fact that international bank transfer usually takes time. They even charged me with the warehousing and transport to the warehouse from pick up though it was not in the quotation and did not even bother to inform me that there will be charges. I cannot understand why they charged me with these costs when in fact their delivery schedule was 4 weeks after picking up, so it was not me who caused the delay. There were other customers using the van or truck with my items (consolidated shipment), so it was the consolidation that caused the waiting time. I gave them the delivery address already before pick up (July 22) the ID number in destination required for customs clearance was provided to them August 6 weeks before the scheduled delivery date of week 33 (August 18) and yet they charged me with warehousing until the delivery date that they planned. So why would they charge me with the warehousing when cause of warehousing was the consolidation of other customers items? If they schedule the delivery before August 6, then I can understand the charge for warehousing because the availability of ID number is August 6 (meaning I caused the delay) but I did not cause the waiting time until week 33.
They already received the full payment in their account just 1 working day after the cancelled delivery date and yet they have not scheduled the new delivery date. They are counting the days before they schedule the next delivery so that they can charge more...no compassion and flexibility for an excellent customer experience, it is a nightmare experience. They don't want to listen to customers even when I called them almost begging not to cancel the delivery because the payment is made and it was just bank transaction delays.
When they told me that their policy is 'No payment, no delivery' I told them not to schedule the delivery until they received the payment so that there will be no miss delivery charge. But still they sent the truck to deliver and then cancel when the truck was just 30 minutes away from my apartment, and they called that missed delivery when in fact I told them not to deliver if they had not received the payment yet. It was a clear money milking exercise...an excellent customer experience??? They charged me an extra Euro1340 for the missed delivery that they caused. I told them do not deliver if payment is not received yet…clear money milking scheme.
Frustrating...DO NOT USE this company for your relocation, you might get a nightmare also.Read more